“Chris, didn’t you work in web design or something?”
“No, social media marketing.”
“Oh cool…want to start an Instagram account?”
That was the conversation that lead to my starting a photo feed for the store I’ve been working at for the last several months. Since I fired it up I’ve tried to post regularly and put into practice everything I’ve learned over the last decade of content marketing program management, even if it is just for a single local store and not a worldwide consumer brand.
Over the last few days, though, I haven’t posted anything. That’s because I feel it would have been insensitive to do so while a huge chunk of Texas is underwater and preparing for a recovery process that could take months if not years. I’ll ramp it up again in the near future, but there’s a crisis happening and so I’m going to take a break.
My decision is based on those years of experience. It’s based on seeing one brand after another called out for continuing on with business as usual while people were suffering. The account isn’t huge, but even if no one were to take us to task to the extent that we become a cautionary tale in Adweek it’s the right thing to do.
The experience and insights that culminated in my making this decision are mine. I worked hard to accumulate those instincts. When social media management is simply one of the tasks you assign a part-time office manager, you don’t get that. But that’s who’s being given the reins if many of the job postings I come across are any indication.
They may do a fine job and the profiles will be managed without headache. If so, great. But when a crisis, either internal or external, comes along, you’re going to want someone whose experience extends beyond their own personal use of Facebook.