Social Customer Service Isn’t Exactly New
Guys, people are using social media to get airlines (and other companies) to more quickly respond to their complaints and The New York Times is…
Continue reading → Social Customer Service Isn’t Exactly New
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Recent Posts
Making Characters Uncomfortable
Yes, I’m participating in NaNoWriMo. We’ll skip, though, over the fact that it’s the same book I was unsuccessful in completing during last year’s NaNoWriMo…
Experience Informs Management
In a recent interview, actor Ethan Hawke encouraged aspiring directors and filmmakers to go beyond the details of cinematography and other aspects of the job…
