Social Customer Service Isn’t Exactly New

Guys, people are using social media to get airlines (and other companies) to more quickly respond to their complaints and The New York Times is…

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Work Dictates Usage

When you think about it, the advice shared here to limit social media usage to a half-hour each day in order to try and avoid…

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Social Media Policies Were Never Meant For Times Like These

A small firestorm has broken out in the media world in the last week over one element of Axios editor Jim VandeHei’s thoughts on ways…

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Snapchat’s Old People Hail Mary

In what has to be the silliest bit of news I’ve read in a while, Snap CEO Evan Spiegel says the key to getting Snapchat…

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I Have These Skills..So Where Are the Jobs?

There’s a lot of interesting information in LinkedIn’s most recent hiring report for the Chicago area, including how the city primarily draws talent from only…

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Google+’s Fate Shows Consequences Only Happen When You’re Not Successful

This past weekend Google revealed 1) That a massive data breach had occurred on Google+, the social networking site it’s managed for several years, and…

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One More Thing About That Facebook Hack…

There has been a lot of good reporting and analysis in the last week or so following Facebook’s announcement that about 50 million accounts had…

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No, I Won’t Be Deleting My Old Tweets

In the couple weeks following Marvel Studios’ firing of James Gunn from his role as director of Guardians of the Galaxy Vol. 3, there have…

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Demonstrating Responsibility to Users is Apparently Bad for Business

If you still require proof that the financial community is completely uninterested in the long-term health of businesses - much less the customers and users…

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Facebook Offers a Distinction Without Difference

Last week Facebook offered up the latest variation on its rationale for not removing sources like Infowars and others from its site, despite the history…

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