Social Customer Service Isn’t Exactly New

Guys, people are using social media to get airlines (and other companies) to more quickly respond to their complaints and The New York Times is…

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Remember To Focus on Function, Not Form With Branded Content

As has often been the case on a number of different topics, I can’t help but read this story about how branded podcasts have taken…

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Twitter Live Sports, Pandora Podcasts and More: Quick Takes 7/25/16

Study: More people access news via web browsers, but native-app users spend much more time reading (Nieman Lab, 7/20/16) The story here comes to exactly…

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Quick Takes 7/11/16: Snapchat, Twitter, Facebook and More

I'm going to go back to doing a regular series here on recent social media, content marketing and other news that's caught my eye. This…

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Podcasts Are Bumming Me Out

I need to admit, I’m falling behind on my podcast listening. Everyone once in a while I’ll work through a bunch and catch up, more…

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Podcasts; They’re So Hot Right Now

New from me on Voce: But now it’s media brands who are vying for the attention that’s been focused to date on individual shows. Sure,…

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Howl and the Premium User Experience

Even newer from me on Voce Nation: ...there are a few things this app gets right and which point to the importance of owning your…

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