Social Customer Service Isn’t Exactly New

Guys, people are using social media to get airlines (and other companies) to more quickly respond to their complaints and The New York Times is on it. To be fair, there are some good points in the story about the state of how airlines are handling customer complaints, conversations and comments on social media. But … Continue reading Social Customer Service Isn’t Exactly New

Remember To Focus on Function, Not Form With Branded Content

As has often been the case on a number of different topics, I can’t help but read this story about how branded podcasts have taken off and really resonated with listeners and not think that the content industry continues to suffer from a terminal case of platform myopia. Branded podcasts, it seems, are the new … Continue reading Remember To Focus on Function, Not Form With Branded Content

Quick Takes: Content Marketing and Media News For 1/11/18

People aren’t thrilled with Instagram’s insertion of posts from people and accounts they don’t follow into their feeds. The company is positioning this as being discovery-oriented, showing people posts from accounts their friends might follow or which align with their interests. The thing is, they’re doing this instead of just showing an unfiltered feed of … Continue reading Quick Takes: Content Marketing and Media News For 1/11/18

Quick Takes: Content Marketing and Media News for 12/5/17

MEDIA Paywalls are once again the tactic du jour in the media world, with The New York Times cutting the number of “free” articles readers can consume from 10 to five and Wired and Business Insider both adding limited free access before encountering a paywall. The bad news continues to come for various media outlets, … Continue reading Quick Takes: Content Marketing and Media News for 12/5/17

Quick Takes 7/18/16: This, Facebook Ads and More

The share-one-link-per-day platform This is shutting down (Nieman Lab, 7/15/16) It's always disappointing to see something shut down, even if the premise is interesting if flawed. In theory, a network that forces you to be more selective about what you're sharing sounds like a great idea since it means more thought has been put into it … Continue reading Quick Takes 7/18/16: This, Facebook Ads and More

Serial Season 2 Debuts and Facebook Wants Some of That Action

The premise of this story is accurate: Podcasts are still too darn hard to discover and subscribe to. The process has never been easy, initially involving something like a seven-step process to transfer audio files from your stand-alone podcatching software to your iPod before Apple streamlined the process through iTunes. But because podcasts involve the … Continue reading Serial Season 2 Debuts and Facebook Wants Some of That Action