Social Customer Service Isn’t Exactly New

Guys, people are using social media to get airlines (and other companies) to more quickly respond to their complaints and The New York Times is…

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Remember To Focus on Function, Not Form With Branded Content

As has often been the case on a number of different topics, I can’t help but read this story about how branded podcasts have taken…

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Quick Takes: Content Marketing and Media News For 1/11/18

People aren’t thrilled with Instagram’s insertion of posts from people and accounts they don’t follow into their feeds. The company is positioning this as being…

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Quick Takes: Content Marketing and Media News for 12/5/17

MEDIA Paywalls are once again the tactic du jour in the media world, with The New York Times cutting the number of “free” articles readers…

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It’s About More Than Just Podcasts

Record labels, according to this story at Billboard, have discovered that podcasts are an effective way to market and promote the artists they’ve signed. Those…

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Podcasts are the New Blogs for Young Creators

So I'm reading this Adweek story on how young adults, those fresh out of college, are starting podcasts instead of blogs. That behavior, the story…

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Quick Takes 7/18/16: This, Facebook Ads and More

The share-one-link-per-day platform This is shutting down (Nieman Lab, 7/15/16) It's always disappointing to see something shut down, even if the premise is interesting if flawed.…

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Podcasts Are Bumming Me Out

I need to admit, I’m falling behind on my podcast listening. Everyone once in a while I’ll work through a bunch and catch up, more…

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Serial Season 2 Debuts and Facebook Wants Some of That Action

The premise of this story is accurate: Podcasts are still too darn hard to discover and subscribe to. The process has never been easy, initially…

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